Refund & Cancellation Policy

By using our services, you acknowledge and agree to the following 50 terms and conditions regarding refunds and cancellations:

A. General Policy Scope

1. Service Nature: Our services are intangible and digital in nature, deemed "consumed" immediately upon initiation.
2. 15% Limit: Under no circumstance shall a refund exceed 15% of the transaction value.
3. Retention Fee: The company explicitly retains 85% of any payment as a cancellation/service fee.
4. Acceptance: Payment of any fee constitutes full acceptance of this Refund Policy.
5. No Waiver: Failure to enforce any clause does not constitute a waiver of rights.
6. Modifications: We reserve the right to modify this policy at any time without prior notice.
7. Binding Agreement: This policy forms a binding legal agreement between the user and Vardhman Finance.
8. Platform Scope: This policy applies to website, mobile app, and offline transactions equally.
9. User Responsibility: It is the user's responsibility to read and understand this policy before paying.
10. Currency: Refunds are processed in INR only, regardless of the payment source currency.

B. Deductions & Costs

11. Admin Costs: A significant portion of fees covers administrative workforce and manual processing.
12. API Charges: Third-party API calls (PAN, Aadhaar, CIBIL) are billed to us instantly and are non-refundable.
13. Server Costs: Data storage, security encryption, and server maintenance fees are deducted.
14. Gateway Fees: Payment gateway processing charges (MDR) are non-refundable.
15. Taxes: GST and other government levies paid are strictly non-refundable.
16. Verification Fees: Costs associated with document verification and fraud checks are deducted.
17. Legal Compliance: Costs for regulatory compliance checks are part of the retained 85%.
18. Telecom Charges: SMS and email gateway charges for notifications are non-refundable.
19. Director Review: Fees covering senior management review time are non-refundable.
20. Banking Fees: Any bank charges for refund processing will be deducted from the 15% refundable amount.

C. Eligibility & Timeframes

21. 24-Hour Window: Refund requests must be raised within 24 hours of the transaction.
22. Written Request: Requests must be sent formally via email to our support desk.
23. No Auto-Refunds: There are no automatic refunds; every case is reviewed manually.
24. Unused Service: Refunds (15%) are only considered if the service has not been fully delivered.
25. Processing Time: Approved refunds may take 45-60 business days to process.
26. Documentation: Users must provide proof of payment and ID proof to claim a refund.
27. Same Source: Refunds are only issued to the original payment source/method.
28. Active Account: The user account must be active and not suspended to be eligible.
29. One-Time Claim: Only one refund claim is permitted per customer lifetime.
30. Status Check: Users cannot claim a refund if the loan/service status is "Approved" or "In Progress".

D. Non-Refundable Scenarios

31. Incorrect Data: No refund if the service failed due to incorrect information provided by the user.
32. Ineligibility: No refund if the user is found ineligible for a loan after credit assessment.
33. Document Failure: No refund if uploaded documents are blurry, fake, or unverifiable.
34. Change of Mind: "Change of mind" is not a valid ground for a full refund.
35. Partial Usage: Accessing any part of the dashboard or report constitutes service usage.
36. Offer Expiry: No refunds on expired offers or time-limited discounts.
37. Bundled Services: Individual components of a bundled package cannot be refunded separately.
38. Promo Codes: Transactions made using promo codes or discounts are non-refundable.
39. Technical Glitches: User-side technical issues (internet failure, device issues) do not warrant a refund.
40. Third-Party Delays: Delays caused by banks or government portals are not grounds for refund.

E. Legal & Disclaimers

41. Discretion: The company holds sole discretion to approve or reject any refund request.
42. Disputes: Raising a chargeback or dispute with the bank voids all refund eligibility immediately.
43. Fraud: Any attempt at fraud or manipulation will result in forfeiture of funds and legal action.
44. Force Majeure: No refunds for service failure due to natural disasters, acts of God, or strikes.
45. Liability Limit: Our liability is strictly limited to 15% of the transaction value.
46. Indemnification: The user agrees to indemnify the company against claims arising from refund disputes.
47. Communication: Verbal promises by agents do not override this written policy.
48. Severability: If any provision is found invalid, the remaining 49 provisions remain in effect.
49. Governing Law: This policy is governed by the laws of India.
50. Jurisdiction: All disputes are subject to the exclusive jurisdiction of courts in Hyderabad.